The buyer is responsible for understanding the Terms and Conditions when making a purchase from this shop.

 

INQUIRIES

For email transactions, please add us in your contact list to avoid receiving our reply at your spam folder. Kindly state your full name, as it is required for database purposes.

 

All messages sent to us will be attended to within 24-48 hours. However, if you don't receive any reply from us, please send us your message again.

 

ORDERING / PURCHASING

• Read our Terms and Condition Carefully

• Browse our catalogue found in our web shop and facebook page for available products. Please refer to the description of the photo for the product details (i.e. item name, brand, color, size, price, quantity, etc.) before placing your order

• Ask for availability of the item

• Finalize your order, fill-up and submit the order form. Place all your orders in ONE order form alone. No need to fill it up several times. Please fill-up the order form correctly and completely to ensure prompt delivery of your orders.

• You will receive an email notification when your order has been placed successfully. Please make sure that the email address you provide is correct and the mail account provided by you is working properly. You will receive an email notification when your order has been placed successfully. Please make sure that the email address you provide is correct and the mail account provided by you is working properly.

• Once you receive a confirmation from us, you have (3) working days to deposit your payment. If payment is not made, reservation will automatically be terminated.

• Please notify us when the payment has been made, inform us your details and claim number when paying thru money transfer. We will process your order as soon as we receive your payment.

• We will notify you when the order is shipped indicating the tracking number. Do inform us if you have already received your order. In rare case that you are not getting your order in time, we will try our best to track it with the courier.

 

PRODUCTS

We guarantee that all products we are selling are original and authentic. We get our products from reliable and reputable supplier. Some products are subject to availability so please send us an inquiry first to check if the item is available.

 

Due to limitations in photography and inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those items themselves.

 

PRICING & AVAILABILITY

While we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

 

RESERVATION

Reservation of items will be up to 3 days only. One day extension will be given to customers who have notified me the reason for their need of extension. If payment hasn't been made during the given period of time, the orders will be canceled automatically and the policies on cancellation will apply.

 

PAYMENT

You can send your payments through the following:

• Bank Deposit

• Mobile Transfer (Globe G-Cash / Smart Money) (add 2% service charge)

• Money Transfer (Western Union / Moneygram)

• PayPal Credit / Debit Card (add service charge of 5%)

• Ginko Furikomi / Japan Bank Transfer

 

All orders are processed in Peso / Yen, for other currency please check current exchange rate.

 

For Bank Transfer / Postal Bank Payments account details will be sent through email after receipt of the order form. The buyer shall be responsible to shoulder the fees associated with fund transfers. Please keep your deposit slips for future reference.

 

For Smart Money & G-Cash Payments please add 2% of your total billing amount. Keep your reference number for Smart Money & G-Cash Transaction.

 

For PayPal Payments (http://www.paypal.com), we will send the Invoice including shipping charges through PayPal to your E-mail address when we have confirmed your order. Click the payment button in the e-mail; it will open a PayPal secure link. Review the details of your invoice and click PAY. Please note that billing address MUST match the shipping address.
 

Full payment, including shipping fee, is required before the orders will be delivered to you.

 

We will retain legal ownership of the item until full payment is confirmed and received by us.

In case you failed to pay for your order, the item will be returned to our inventory.

 

SHIPPING OPTIONS

Worldwide Shipping

Registered Post (Free Shipping) - 14-21 working days

EMS (Shipping Fee Applies) - 6-8 working days

FEDEX (Shipping Fee Applies) - 3-7 working days

UPS (Shipping Fee Applies) - 3-7 working days

DHL (Shipping Fee Applies) - 3-7 working days

DPEX (Shipping Fee Applies) - 3-7 working days

 

Within Philippines (on-hand items Philippines shipment)

LBC Express

JRS Express

Sekai Transport

 

TRACKING LINK

REGISTERED POST (FREE SHIPPING)

Tracing Website: http://intmail.183.com.cn/

 

FEDEX

Tracing Website: http://www.FedEx.com/

 

UPS

Tracing Website: http://wwwapps.ups.com/WebTracking/track?loc=en_US

 

DHL

Tracing Website: http://www.DHL.com/

 

DPEX

Tracing Website: www.dpex.com and www.tollglobalexpress.com

 

EMS

Tracing Website: http://www.ems.com.cn/english.html

 

FEDEX HK

Tracing Website: http://www.FedEx.com/

 

JAPAN POST

Tracing Website: http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en

 

YAMATO KURUNEKO

Tracing Website: http://track.kuronekoyamato.co.jp/english/tracking

 

SAGAWA EXPRESS

Tracing Website: http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp

 

LBC EXPRESS

Tracing Website: http://www.lbcexpress.com/PH/TrackAndTrace

 

JRS EXPRESS

Tracing Website: http://203.177.88.142/track/

 

The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.

 

Shipping details (order breakdown, tracking number and tracking link) will be sent via sms or email once order has been completed and shipped out. Completed orders which also equates to confirmed receipt of payment.

 

Every order will be shipped with a unique shipment Registration Number so that delivery status is traceable (online tracking depends on buyer country postal service, not all countries support online tracking).

 

ESTIMATED DELIVERY TIME

Total delivery time is composed of two parts: processing time and actual shipping time.

Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose.

 

Total Delivery Time=Processing Time + Shipping Time

 

FREE SHIPPING OFFER (WORLDWIDE)

If our free shipping offer is in effect at the time of your order and your order qualifies for free shipping then during the ordering process you will be offered free shipping as one of the shipping methods available to you. If you select free shipping, we will ship your order using the most economical method available, at our discretion. Delivery takes about 14-21 days. Since all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only. Orders shipped for free may not be insured with carriage coverage.

 

Shipping Fee applies if you want to use Standard & Expedite Shipping. It is calculated after the receipt of the order form based on a number of factors including: the desired courier service (Standard / Express); the types and quantity of items you are purchasing; the total weight of the items, destination country and the declared value of the item to be shipped. Please note that the shipping insurance is not included

 

STANDARD SHIPPING THRU EMS EXPRESS (shipping charge applies)

If you need faster delivery time, the Standard Shipping option is available for your choice. Once you have chosen Standard shipping method, your order will automatically get shipped by courier service for delivery within 6 to 8 days.

 

EXPEDITED SHIPPING THRU FEDEX / UPS / DHL / DEPEX (shipping charge applies)

For urgent orders, the Expedited shipping option (which takes 3 to 7 days) is best choice for you, and we will process your orders in priority. This shipping method is the fastest available.

 

ON HAND ITEMS (NOT QUALIFIED FOR FREE SHIPPING)

For On-hand items, you are required to pay the full amount including shipping within 24 – 48 hours after you submit your order form. In case you failed to pay for your order, the item will be returned to our inventory. We will process your order as soon as we receive your payment, we will notify you when the order is shipped indicating the tracking number.

 

MULTIPLE PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. Orders may slip into multiple shipments.

 

COMBINED SHIPPING

We do combine shipping, if u are buying more than one item, we will gladly adjust the shipping price for you once you process checkout, we will send you a message via your email or your phone to confirm your total amount to pay for multiple items, if PayPal payment is used, we will refund the remaining amount that is due yours.

 

SHIPPING DELAYS

Your order will be dispatched within 3-4 working days after the order/s payment. After posting out your items, we would update the order status to "Processing to Delivered". We only ship from Monday to Friday. No shipment during Weekend & Special Holidays. We make every effort to deliver goods as soon as possible; however, a reasonable amount of delay is to be expected in some cases. We shall not be liable for any delay that you may suffer in this regard. The buyer is advised to order early to offset for such delays. The buyer is also expected to follow up with their chosen courier's in case this thing happens. Therefore, any delays or lost items are not our responsible and no refunds / exchange will be made. If you would like to know the status of your order please browse the Check Order Status Link in our site.

 

ACTIVE DELIVERY TRACKING
After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. Most courier deliveries FedEx, UPS, and DHL Express take 3-7 days to major destinations, EMS Express take 6-8 working days. But you are not the only one watching your delivery progress. We will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we'll probably already be working on it before you've noticed.

 

OUT OF STOCK PRODUCTS

There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock or unavailable for immediate shipment.

 

STOLEN OR LOST ITEMS (AFTER SHIPMENT)

We recommend you to place insurance on items. We are not responsible for any orders lost or stolen after shipment. Every order we ship is double checked by our staff before it is packed. However, once the package leaves our office with a domestic or international destination we can no longer be held responsible if something happens to it.

 

PRODUCT DAMAGE LIABILITY

We always make sure that all items are intact and in brand-new condition prior to processing shipments. We package all orders carefully and make sure that all items are securely in place for the shipping process. If a damaged item is received due to rough delivery, we are not liable for these damages. This applies to all items, please keep in mind that we will always do our best to make sure that you receive your items in their intended conditions.

 

CUSTOMS & DUTIES

All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery in your country, not during checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery. Policies on those taxes and duties vary in each country. Please contact the customs office at your country for more details. You as buyer / customer are responsible for any additional taxes and duties. We are not responsible for any fees charged by customs in your country.

 

RETURN, EXCHANGE & CANCELLATIONS

Once the order form is submitted you are obliged to pay and purchase the item(s). There is no cancellation once the orders have been placed. No return, no exchanges unless the items received are damaged or are not the ones you have ordered. In this case, the buyer should inform me through sms within 24 hours upon the receipt of orders and must send the picture of damaged or wrong item at our email, after the allotted time, I will no longer entertain concerns on damaged or wrong shipped items. Rest assured that the items are carefully checked or inspected before shipping.

 

Returned Item Conditions

(1) Still in perfect condition

(2) Does not have any traces of usage

(3) Still in complete packaging

 

Item(s) that no longer have complete packaging and is/are not in perfect condition will be returned back to the client. Client will be handling the shipping fee. For returned item(s), a credit memo (excluding shipping fee) will be issued and details will be sent via email in 3 working days maximum, upon receipt of the returned item(s).

 

RESELLER / DROPSHIPPER

We offer our products to retailers for wholesale. We would be delighted for you to carry our products in your store or on your website. Please apply and contact us immediately at our email for consideration and more information.

 

DISCOUNTS / COUPON CODES:

Like our page on Facebook and you'll get additional discounts on your next order.

http://www.facebook.com/KawaiiGyaruShoppe

 

From time to time, we offer coupon codes in the mail or online. If you have a coupon code and wish to use it, when you fill our order form put the coupon code on the box provided. The special offer will then be applied to your order.

 

REWARDS POINTS

Reward points are based on the total purchases made by the customer. Points are earned for each 100 Peso/Yen the customer spends. The customer does not have a required minimum amount to save up prior to redeeming their reward points. Rewards cannot be redeemed as cash-back and can only be used as credit. The points are non-transferrable. We have the right to change or discontinue reward point system at any given time.

 

TO KEEP UP WITH OUR UPDATES:

Like our Facebook Page and visit our website frequently for the latest news or announcement

http://www.facebook.com/KawaiiGyaruShoppe

http://kawaiigyaru.wix.com/fashion

 

COMPLAINTS/ COMMENTS:

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

HOURS OF OPERATION:

Our friendly and knowledgably customer service representatives are available Monday - Saturday 9am - 5pm (except special and non-working holidays).

 

THE FOLLOWING CUSTOMER WILL NOT BE ENTERTAINED

• Inquiries asking for information that is already in the ad and/or already stated in our guidelines. Both buyer and seller can save more time and effort if buyers go through the ads in their entirety as well as read and understand the terms and conditions of this site. It will be much appreciated to go through the entire guidelines before contacting us.

• Inquiries that are not specific and without the required details. We have a list of over thousands of items in this site, it is necessary to provide all the specific details of the items the buyer is interested in.

• Customers asking for Meet-ups

• Customers asking for last price or discounts for purchasing items that do not meet the required minimum purchase for wholesale prices

 

PRIVACY

Your privacy is important to us and we care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.

 

We provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.